PRIVACY POLICY

Effective Date: January 2026

At Sparkle Clean Services, Inc(“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information, especially phone numbers used for text messaging related to scheduling services.
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1. Information We Collect
We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address

  • Service Information: Appointment details, service address

  • Communication Data: Records of text message interactions, such as confirmations and replies

We collect information when you:

  • Request an appointment

  • Provide your phone number for scheduling or updates

  • Communicate with us via text message or website forms

2. How We Use Your Information 
We use your personal information to:

  • Send appointment notifications and reminders

  • Confirm arrival times, for example, "Brandon with Sparkle Clean is on his way"

  • Communicate about scheduling changes

  • Improve customer service

  • Respond to inquiries

3. SMS/Text Messaging 
By providing your mobile number, you consent to receive SMS/text messages from Sparkle Clean Services, Inc regarding service appointments and updates. These messages may include:

  • Appointment confirmations

  • Technician arrival notifications

  • Scheduling reminders

  • Cancellation or rescheduling notifications

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time:

  • Reply STOP to unsubscribe from future text messages.

  • After you opt out, we may send a one-time message to confirm you will not receive further messages.

4. Use of Third Party Services 
We use trusted third party service providers to facilitate communications, including text messages. These providers may have access to your personal information only as needed to perform their services. For example:

  • Twilio is used to send automated text messages on our behalf.

We do not sell, rent, or trade your personal information to third parties for marketing.

5. How We Protect Your Information 
​We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized use, alteration, or disclosure.

However, no data transmission over the internet is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Children’s Privacy 
Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under 18.

7. Your Rights 
You may request to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Delete your information, subject to legal obligations

To make a request, email us at:
Email: office@sparklecleanwa.com
Phone: (360) 398-1785

8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with a new “Effective Date.”

9. Contact Us
If you have questions about this policy or how your information is handled, please contact:

Sparkle Clean Services, Inc
Email: office@sparklecleanwa.com
Phone: (360) 398-1785